All projects will have the 'hands-on' involvement of a senior researcher Our researchers have the authority to take decisions and respond to your requirements without the need for referral We provide an all inclusive costing with no hidden extras Timescales are agreed in advance and adhered to Our time charter ensures that we respond to you when we say we will:   Telephone/e-mail messages returned same day Contact report written and despatched within 24 hours Topline feedback from end fieldwork 2 days Report finding from end fieldwork within 10 days